General Question
We offer a wide range of high-quality cosmetics including skincare products, body lotions, facial creams, toners, and serums. All our products are designed to enhance your natural beauty with organic and effective ingredients.
Yes! Our products are formulated to be gentle and effective for all skin types, including sensitive skin. We use natural, organic ingredients to ensure our products nourish and care for your skin.
Absolutely! At Luna Cosmetix, we are committed to using only organic, cruelty-free, and ethically sourced ingredients in all our products to ensure safety, effectiveness, and sustainability.
To place an order, simply browse our products, select the ones you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your details, and complete your order securely.
We offer various shipping options, including standard and expedited shipping. Delivery times typically range from 3-7 business days, depending on your location. You’ll receive a tracking number once your order has shipped.
We offer a 30-day return and exchange policy on unused and unopened products. If you’re not satisfied with your purchase
You can reach our customer support team via email at info@lunacosmetix.co.uk or by phone at [YourPhoneNumber]. Alternatively, you can fill out the contact form on our website, and we will get back to you as soon as possible.
Payment & Gift Card
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Yes, your payment information is completely secure. We use SSL encryption technology to ensure your personal and payment details are protected during transactions.
Yes, you can use a Luna Cosmetix gift card to make purchases on our website. Simply enter the gift card details at checkout to apply it to your order.
You can purchase a gift card directly from our website. Choose the value you’d like to gift, and it will be emailed to the recipient or to you for a future gift.
Yes, you can check the balance of your gift card by contacting our customer support team, or through your Luna Cosmetix account if you created one during your purchase.
Gift cards can be used for most purchases on our website, but they cannot be redeemed for cash or applied to shipping fees.
Yes, you can use a gift card in combination with other discounts or promotions, unless otherwise stated in the terms and conditions of a specific offer.
If you’re having trouble with your gift card, please contact our customer support team at info@lunacosmetix.co.uk or call [YourPhoneNumber], and we’ll assist you in resolving the issue.